Terms of Service

1. Refund Policy 1.1 General Refund Terms Refunds are granted only at the discretion of the owners or sellers. All sales are final unless otherwise permitted. 1.2 Chargebacks By completing a purchase with Sustain Network, you agree to abstain from initiating chargebacks. Any unauthorized chargebacks will be contested, and we reserve the right to win the case per this policy. 1.3 Stolen Card Transactions In cases involving stolen payment methods, we direct you to report the matter to your local authorities. Sustain Network may issue a refund of up to 50%, provided sufficient evidence of the stolen payment method is submitted. 1.4 Account Bans Refund requests related to account bans will be considered on a case-by-case basis, excluding bans due to black-market activities. 2. Safety and Confidentiality Policy 2.1 Protection of Identity Customers are prohibited from sharing information that could reveal the identities of owners, sellers, or staff. This includes, but is not limited to, usernames, payment handles, and user IDs. Violation of this policy may result in legal action. 2.2 Customer Data Protection We prioritize your privacy. Sustain Network commits to safeguarding your information and will not share personal details, including usernames, payment handles, or user IDs, without your explicit permission. 3. Media and Community Guidelines 3.1 Media-Related Incidents Sustain Network is not liable for external repercussions such as defamation or raiding if reasonable measures to prevent such actions were taken. 3.2 Compliance with Discord Terms Participation in our Discord server requires adherence to Discord's Terms of Service. Violations may result in a ban from the server, with no eligibility for refunds. 3.3 Promotion Restrictions Self-promotion is strictly prohibited unless explicitly authorized by our team. Unauthorized promotion may lead to legal action. 4. Privacy Policy 4.1 Collection of Information We collect only the information necessary to process transactions and provide services, including names, email addresses, and payment details. 4.2 Use of Information Your information will be used solely for processing orders and improving our services. We will not sell or share your data with third parties without consent. 4.3 Security Measures We employ robust security measures to protect your data. However, you are responsible for safeguarding your account credentials. 5. Additional Terms 5.1 Amendments These policies may be updated at any time. By continuing to use our services, you agree to the most recent version of these terms. 5.2 Dispute Resolution In the event of a dispute, customers are encouraged to contact our support team. Disputes will be resolved amicably, or as per applicable legal requirements. 5.3 Governing Law These terms are governed by the laws applicable in the jurisdiction where Sustain Network operates.